Refund + Cancellation Policy
Luxurry Studios does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made to Luxurry Studios, the project will begin in the time frame given to the client. It is advised that you give the project ample time for completion for these reasons: revisions may be needed, it may be a peak in the orders received and prior work received may take longer than expected. I provide a suitable timeframe, however, there may be an additional business day or two needed before I can begin if it is a busy time. If for any reason you want to cancel a service already rendered or paid for, that is your choice. However, due to the work produced or in queue, payments already received by Luxurry Studios will not be refunded in order to offset the loss of business. If partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. Ownership of all artwork, layouts and development will remain the property of Luxurry Studios and remaining work will not be sent to the client for their ownership. If the project is in it’s final stage, ownership will be transferred to client after full payment is received.
All pricing at Luxurry Studios is subject to change at any time and becomes effective upon posting to this site. If there has been an agreed pricing between Luxurry Studios and the client before changes have been made, it will remain valid until that project is complete. For projects $500 and under, payment in full is required before work will begin. For projects over $500, a non-refundable payment of at least 50% is required before any work will begin. Full payment or deposits must be paid within 24 hours of receipt of invoice or the project is subject to cancellation. All remaining unpaid balances will be due within 24 hours of your final approval of the design concept. Once the final payment is made, the project will be finalized and all files will be sent to you.
Currently, payments are all made via the website Zelle, Paypal, ApplePay or Cashapp. No project will begin until payment has been 100% cleared.
Every design or project may be different, but for the most part I can get done in about 5-12 business days depending on the content. Websites can take anywhere from 2-6 weeks depending on the information I receive
It is important to have a vision of some kind for your business so it can be relayed to me. If you want me to freestyle my ideas for your project, keep in mind our creative visions may not match. This can lead to more revisions than needed. It is best to at least have some form on concept on the project you are purchasing. Clients are required to submit all HIGH QUALITY photos and/or verbiage (text) they need for their project. Pixelated photos will not result in the best quality design. Please refrain from submitting dull phone images. Please make sure all submitted content is spell checked and not subject to copyright. Luxurry Studios may revise submitted content if deemed necessary for the the project. Any revisions on my end will be communicated first.
Please do not rush me and pay attention to turnaround times BEFORE ordering. I do not rush my work.
It's okay to check up on the process here and there, but PLEASE do not blow me up with questions while I am working. I will work as quickly as I can.
Draft images of ANY kind are for the purpose of approval only. They may not be copied, manipulated, or distributed to any other person or company other than those directly involved with the project without prior permission from Luxurry Studios. All drafts works are the property of Luxurry Studios
Once you confirm that the product is what you want the product service will be closed. I will not go back to the project and make edits on final projects. For graphic design projects, we will deliver to you the digital files containing the final project deliverables within seven (7) business days after you approve them, and after you’ve paid the invoices. The files will be delivered in PNG, JPG, and PDF formats.
I'll do my best to meet the project deadlines outlined in the contract. That said, my ability to do this depends on you giving me everything I need to complete the project in the format that I need it, as and when I need it.